Hilliard Box Insurance

	Online Information Statement Privacy Notice How you can protect your personal information online Guaranty Insurance Services, Inc. ONLINE INFORMATION STATEMENT We understand that online privacy and confidentiality of your personal information is important to you and is essential in our business. Whether you are just visiting our website or are a current customer, we safeguard your information. Please refer to our Privacy Notice regarding our information transfer policy. Collection and Use of Information As it pertains to the website, we collect, retain, and use information that you provide to us so that we may respond to inquiries by you, process information received as part of an online survey or promotional contest or to process online quote requests and/or perform services you have requested. We retain e-mail addresses from our customers when they are provided to us in any fashion (e.g., verbally, in writing, electronically). Such methods include, but are not limited to, when you submit an e-mail inquiry or provide an e-mail address during the Online Quote Request process. At Guaranty Insurance Services, Inc., we are committed to offering our customers a wide range of options to choose from. Cookies Software "Cookies" are designed to customize and simplify your use of a specific website. They are small files of information that are commonly used on websites that do not harm your system. Cookies interact with your browser and are used by the Web Server you are visiting to track usage of that website and to identify you and your preferences for certain kinds of information each time you visit. It is important to know that cookies will not contain information that would enable anyone to personally identify you or to contact you via e-mail, telephone, or traditional mail. You can set up your browser to inform you when cookies are set or to prevent cookies from being set. At present, we are not using Cookies. However, if we did, those Cookies would be preprogrammed to expire once you close out your browser. Online Security The quote form you complete online may require you to provide personal information needed for the quoting of that coverage. The information we accept online through the Online Questionnaires or the "Contact Us" portions of the website requires the use of industry standard Secure Socket Layer (SSL) enabled browsers. You may also contact us by phone, U.S. Mail, or by visiting one of our offices. Please see our contact information under Branch Offices. Applications and Surveys Information from the online quote request form is collected on a secure server and transferred to the agency using encryption. The information gathered is maintained in accordance with Guaranty Insurance Services' Privacy Policy and used in the manner outlined in other sections of this Online Information Statement document. Products, Services and Features From time to time we hope to add new products, services and features that you'll find easy and exciting to use! In doing so, our current procedures or practices may change, so please refer to this page periodically for the latest information.
TOP

	Guaranty Insurance Services, Inc. Effective July 1, 2008 PRIVACY NOTICE Click Here If You Are A California Resident
	This Privacy Notice is provided to you by Guaranty Insurance Services, Inc., which also does business in Texas under the name Hilliard Box Insurance, and its insurance agency affiliate, which currently includes Guaranty California Insurance Services Inc., which also does business in California under the name Walter Mortensen Insurance. We know the importance of respecting your privacy and maintaining your trust. This Notice is given to help you understand the measures we take to protect your privacy. Whenever possible, we have written this Notice in simple, plain language. However, we are required to use certain legal terms and have made a sincere effort to explain these terms. Information About Our Privacy Notice The Guaranty family of companies includes (1) those that we own or control, (2) those that own or control us, and (3) those that are owned or controlled by the same company that owns or controls us. They include a bank and insurance agencies ("Affiliates"). We have given this Notice to you as required by federal and state laws. We want to inform you about the information we collect and how we may share it with our Affiliates and Non-affiliated parties. Because we only share your information as permitted by federal and state law, this Notice does not provide an opt-out preference with respect to Non-affiliated transactions. The information in this Notice applies to both our current and former customers. This Notice replaces all other Privacy Notices we may have given you. Protecting Your Personal Information We take your privacy seriously. We protect your personal information. We have physical, electronic and procedural security measures in place that comply with legal standards to protect your personal information. The only employees and agents who have access to your personal information are those who must have it to provide products or services to you or us. We pledge to work with you to protect and control the security of your personal information. Information We Collect Personal information includes any identifying information, such as: Name, residence address, e-mail address, phone number Age, marital status, occupation, social security number, assets, income and beneficiaries Claim history, medical record, driving record, car make and model, license number, lender or lease agent Credit standing, credit score, policy payment history We collect your personal information from: You in person, by telephone, or over the Internet Forms you submit to us, such as applications, claims forms, or policy updates From others when, for example, investigating claims or verifying information Your business dealings with us, our affiliates, and other companies, such as claims, premium payments, account balance and history, and policy coverage Consumer reporting agencies to determine credit history to offer payment plan options The DMV to verify driving record, auto title, or license status Information We Share We do not disclose any personal information about you or former customers to anyone, except as permitted by law. We share personal information with insurance data banks that collect information about claim history, accident fault, and amounts paid. Information obtained from a report prepared by these data banks may be retained by them and shared with other persons who are legally entitled to see it. Sharing Information with Marketing Companies We are permitted by law to share the information we collect from your applications, customer profiles, and other forms, transactions and consumer-reporting agency reports, as described above, in accordance with applicable law. Generally, we may share this information with companies that perform marketing services on our behalf or with other financial institutions with whom we have joint marketing agreements, such as: insurance companies, third party administrators, and marketing firms. This enables us to better anticipate and meet your financial needs. Information We Share About You With the Guaranty Financial Group Family Except in California (unless there is a change in current law), we may share certain information about you with our Corporate Family including: Information we obtain from your applications or other forms, such as: your name and address, publicly available phone number, or transactional information, unless you specifically authorize the transfer of additional information. Companies within our Corporate Family who may receive this information are: Financial service providers, such as: a bank and insurance agencies. Your Privacy Choice If you want to limit the marketing offers you receive from our affiliates, please complete and submit the enclosed form entitled "Your Choice to Limit Marketing". Nonpublic Health Information Nonpublic health information about you will not be disclosed to our Corporate Family or to Non-affiliated Third Parties other than for underwriting purposes, claim handling, or reinsurance to allow for the proper transaction of our business or disclosures required by law or legal process. Right to Access and Correct Information Certain states' privacy laws require us to have different practices for sharing information. We will not share personal information of customers residing in those states with anyone except as follows. We will only share information with companies that perform services on our behalf (such as a claim adjusting firm, a property inspection company, or third party administrator) and with third parties as otherwise required or permitted by law (such as credit reporting agencies or regulators). Right to Access and Correct Information You may write us at our mailing address with questions about your information we may have. You may see and copy your information in person, or, if you prefer, we will copy and send you your information. We will not share any privileged information, such as information collected in connection with a lawsuit or claim. If you believe the information we have in our files is incomplete or incorrect, you may request that we complete or correct the disputed information. We will review your request. We will either make the change or explain why we did not do so. If we do not make the change, you may file a written statement of dispute with us. We will include the written dispute in future disclosures of that information. We will also send the written dispute to anyone you ask who received your information from us in the past two years. To exercise these rights, please send us a written request with your name, address, insurance policy number, daytime phone number, and the information you would like access to or that needs correction. We may charge a small fee to collect and send the information to you. For security reasons, include a copy of a valid identification card and home phone number. Our mailing address is: Guaranty Insurance Services, Inc. Attn: Privacy Coordinator P.O. Box 2083 Austin, TX 78768-2083. Thank you for your business and the trust you place in Guaranty Insurance Services, Inc. Effective July 1, 2008

	GUARANTY INSURANCE SERVICES, INC. Effective March 31, 2008 PRIVACY NOTICE (for California Residents) This Privacy Notice is provided to you by Guaranty Insurance Services, Inc. and its insurance agency affiliate, which currently includes Guaranty California Insurance Services Inc. which also does business in California under the name Walter Mortensen Insurance. We know the importance of respecting your privacy and maintaining your trust. This Notice is given to help you understand the steps we take to protect your privacy. Whenever possible, we have written this Notice in simple, plain language. However, we are required to use certain legal terms and have made a sincere effort to explain these terms. Information About Our Privacy Notice Our family of companies includes (1) those that we own or control, (2) those that own or control us, plus (3) those that are owned or controlled by the same company that owns or controls us. They include banks and insurance agencies ("Affiliates"). We have given this Notice to you as required by federal and state laws. We want to tell you about the information we collect and how we may share it with our Affiliates and Non-affiliated parties. We will only share your information as allowed by federal and state laws. The information in this Notice applies to both our current and former customers. This Notice replaces all other Privacy Notices we may have given you. Protecting Your Personal Information We take your privacy seriously. We protect your personal information. We have physical, electronic and procedural security measures in place that comply with legal standards to protect your personal information. The only employees and agents who have access to your personal information are those who must have it to provide products or services to you. We pledge to work with you to protect and control the security of your personal information. Information We Collect Personal information includes any identifying information, such as: Name, residence address, e-mail address, phone number Age, marital status, occupation, social security number, assets, income and beneficiaries Claim history, medical record, driving record, car make and model, license number, lender or lease agent Credit standing, credit score, policy payment history We collect your personal information from: You in person, by telephone, or over the Internet Forms you submit to us, such as applications, claims forms, or policy updates From others when, for example, investigating claims or verifying information Your business dealings with us and other companies, such as claims, premium payments, account balance and history, and policy coverage Consumer reporting agencies to determine credit history to offer payment plan options. The DMV to verify driving record, auto title, or license status How We Use and Disclose Personal Information We do not share your information with anyone except as provided in this Notice. We do not share your information with Non-affiliates to market products or services to you. The law allows us to share your personal information with our Affiliates to market products or services to you. We do not share credit information with anyone for marketing, or for any other purpose except as provided in this Notice. We may share the information we collect with the following without your consent: Insurance companies, agents, or credit reporting agencies who perform jobs to maintain your policy or process your transaction Service providers who help us process and service your account Medical-care facilities or providers, to verify insurance coverage and benefits A court, governmental or regulatory agency when there is a lawful request Law enforcement to protect against fraud or unauthorized transactions A group policyholder for purposes of reporting claims experience Others with whom you ask that we share As otherwise allowed by law We share personal information with insurance data banks that collect information about claim history, accident fault, and amounts paid. Information obtained from a report prepared by these data banks may be retained by them and shared with other persons who are legally entitled to see it. Your Privacy Choices If you want to limit the marketing offers you receive from our affiliates, please complete and submit the enclosed form entitled "Your Choice to Limit Marketing". If you do not want us to share your information with our affiliated companies, you may opt-out as described in the enclosed form entitled, "Important Privacy Choices for Consumers". When your policy comes up for renewal, we may share your information with other insurance entities to obtain competing quotes and provide you with better coverage or pricing. If you do not want that to happen, you may opt-out as described in the enclosed form entitled "Important Privacy Choices for Consumers". Nonpublic Health Information Nonpublic health information about you will not be disclosed to our Affiliates or to Non-affiliated Third Parties other than for underwriting purposes, claim handling, or reinsurance to allow for the proper transaction of our business or disclosures required by law or legal process. Right to Access and Correct Information You may write us at the address below with questions about your information we may have. You may see and copy your information in person, or, if you prefer, we will copy and send you your information. We will not share any privileged information, such as information collected in connection with a lawsuit or claim. If you believe the information we have in our files is incomplete or incorrect, you may request that we complete or correct the disputed information. We will review your request. We will either make the change or explain why we did not do so. If we do not make the change, you may file a written statement of dispute with us. We will include the written dispute in future disclosures of that information. We will also send written dispute to anyone you ask who received your information from us in the past two years. To exercise these rights, please send us a written request with your name, address, insurance policy number, daytime phone number, and the information you would like access to or that needs correction. We may charge a small fee to collect and send the information to you. For security reasons, include a copy of a valid identification card and home phone number. Our mailing address is: Guaranty Insurance Services, Inc. Attn:Privacy Coordinator P. O. Box 2083 Austin, TX 78768-2083 Thank you for your business and the trust you place in us.
	SECURITY EDUCATION What can you do to protect your security online? Protect your password Act with caution while online Beware of fraudulent email Use virus protection software Use a current browser Keep your operating system up to date Consider the use of personal firewall software Protect your password Passwords or PINs should be used when accessing an online account to protect your personal information. Sharing your password or PIN with another is the same as giving that individual authority to use your name or account in a transaction. Make your password unique to you and do not share with others. Do not use simple words or birth dates that are easy for others to guess. Use upper and lowercase letters, numbers, and special characters when creating your passwords. Do not write your password down where it can be found by someone else. Change your password regularly. Back to Security Menu Act with caution while online Remember to sign off the Web site once you have completed your online session. Only provide your ID and password when your browser indicates an encrypted connection. An encrypted connection is normally indicated by an "https://" in your browser's address bar in front of the address of the page you are visiting and/or a small padlock symbol in the lower right corner of your screen. Sending personal information such as your Social Security number, credit card information or other personal data over the Internet is unsafe if you cannot validate the business reputation of the company and perform transactions in a secure Web site. Before sending private information on the Internet make sure you are using a secured connection. Please note that e-mail sent over the Internet is generally not secure. You should contact us by phone or visit a location in regards to confidential account information. Back to Security Menu Beware of fraudulent e-mail Fraudulent e-mail (ex: spoofing, phishing) is one that is created by an unauthorized person to look like it is a legitimate e-mail. The intent is to try to get you to provide personal, confidential information so it can be used for identity theft and financial fraud. Fraudulent e-mails are hard to detect. The e-mail address seems authentic. We will not request that you send us an e-mail containing personal, confidential information. We will not send personal, confidential information in e-mail to you. Back to Security Menu Use virus protection software Anti-virus protection. If your computer becomes infected with a virus, you could possibly lose information and incur repair expense. Make sure your computer has an anti-virus protection program installed to reduce the risk of your computer becoming infected. Automatic upgrades. We recommend that you purchase a program that automatically upgrades your virus protection on a recurring basis. If you currently do not have this automatic upgrade feature, make sure you update your virus detection program regularly and when you hear of a new virus. Attachments. We advise not to open attachments or diskettes unless you are certain that you can trust the source. Learn how to manually screen diskettes and attachments if your anti-virus software does not automatically screen for viruses. Back to Security Menu Use a current browser An Internet browser provides access and the ability to navigate on the Internet. Most computers come with a browser already installed. Commonly used browsers are Microsoft Internet Explorer and Netscape Navigator. To see a list of compatible browsers, please go to https://global1.onlinebank.com/browser.htm. Always check which browsers are recommended for the Web sites you are visiting. Check your browser for built-in security features. Check your browser on the vendor's web site frequently to obtain the latest security patches. Back to Security Menu Keep your operating system up to date Operating system vendors regularly release updates to computer operating systems. These updates can include fixes for security vulnerabilities in the operating system. Not updating your operating system can make your computer vulnerable to a virus or other problems. Check your operating system vendor's web site regularly for updates and security patches for your operating system. Back to Security Menu Consider the use of personal firewall software A firewall is a system that blocks unauthorized access by individuals and networks. Placing a personal firewall on your computer can prevent unauthorized access to your computer and information stored on it. Your use of a firewall depends on the sensitivity of information you keep on your hard drive and how you connect to the Internet. You can connect to the Internet one of the following ways: Dial-up modem. If you are using a dial-up modem, your risk to automated snooping programs (programs designed to steal information) is limited to the duration of your Internet connection. Digital subscriber line (DSL) or cable modem. If you use a DSL or cable modem, your Internet connection is on when your computer is on. If you leave your computer on for long periods of time, the window of opportunity for malicious activity against your computer increases. Back to Security Menu
TOP

Not FDIC Insured	Not a Bank Deposit	No Bank Guarantee	May Lose Value
Not Insured by Any Federal Government Agency